Name: Pizza Pinoli
Address: 5524, rue Monkland (MAP)
Telephone: 514-489-8888
Cuisine: Pizza and Wings

So this place has a reputation for good pizza, and as long as it gets to you place on time, that reputation is deserved. A quick Google search also shows that it has a reputation for bad customer service, and experience demonstrates that that’s a mild way of putting it.

I placed an order for both pizza and wings, and they told me it would tak 30-45 minutes. An hour and ten minutes later I called back to cancel the order. The girl who had initially taken my order didn’t seem all that surprised.

A moment later, a man calls back, accost my girlfriend at length, claims that he will charge her credit card anyway, and then hangs up. When I call back to complain, the same man belligerently launches into a tirade about how we are the ones being unreasonable, and adds “F**k you and f**k your girldfriend” before hanging up on me.

Within another moment, the delivery man has arrived. He is extremely polite and apologetic. Had I not been verbally assaulted at length, I would have gladly accepted the pizza. However, my dignity would not let me give my money willingly to such a belligerent knave.

Perhaps my girlfriend’s credit card will be charged, perhaps it will not. Whatever happens, I will be able to rest-assured that I am not alone (see Google search link above) in my experience.

Tags: belligerence, customer service, delivery, Food, pizza, Pizza Pinoli|
Posted By: CT Moore | Dec 6th