Slowly but surely, our office is converting to Macs. We edit quite a lot of video at WatchMojo.com, and Macs are the way to go, I am told.
Anyway, when I set up the office, I went with Dell. I figured at least the business side of the operation could count on Dell.
I just called Dell to buy more RAM memory for one of my colleagues’ desktops.
Me: Hi, I’d like to buy some RAM for a desktop I ordered from you guys.
Dell: Is this for an office or home?
Me: Well, I bought it myself as a person, but it was for an office.
Dell: Allow me to refer you to the right department.
I then go through an option: a) desktops, b) printers (I think) and c) software and peripherals.
All to say, nothing on memory. I’m basically shaving in the dark here folks.
So I picked c) software and peripherals.
I then get forwarded to a freaking answering machine of someone who tells me that he’s either not available or serving someone else.
What a freaking joke.
Worst off, since it’s RAM for a Dell machine, then I need to call them back.
Michael Dell and Kevin Rollins, if that’s your strategy going forward, before calling Dell back to place my order for the RAM memory I’m calling my broker to short your stock.
[Note: This is for entertainment purposes only, I have no position - Long or Short - on Dell and won’t].
UPDATE 1: I just called back, got through to someone, was placed on hold, and got hung up on. Man, this is freaking unreal.
Must.Try.Again. Unfortunately.
UPDATE 2: These people have balls. I just got referred a few times, then got a voice mail. Do these people understand how sales works, or rather should work.
The choice now: buy RAM for Dell or simply get rid of Dell crapbox and buy another desktop altogether. Or rather, laptop from someone else.
Estimated time since I started trying to buy a stick of memory: 1 hour, at least.
Let’s call again, unfortunately.
UPDATE 3: Called back. Told them I wanted to file a complain. I was asked why… I recapped the scenario.
Dell: Is this for an office or person?
Me: Wherever I will find a life form.
I think I was forwarded to business, I did not get a complaint person, but rather a sales person. Since I need the stupid memory stick, I put in the order. Nice to see that I had to threaten to file a complaint.
I did, between Update 2 and 3 email the powers that be at Dell:
———- Forwarded message ———-
From: Ashkan Karbasfrooshan
Date: Jan 5, 2007 2:40 PM
Subject: Your service and sales is worrisome, thought you might want to know
To: michael_farello@dell.com
Cc: michael_dell@dell.com, kevin_rollins@dell.com
Michael,
We had spoken in the past.
You might be interested in this:
Cheers
Ash
–
Ashkan Karbasfrooshan
President and Founder
Mojo Supreme
Ash@MojoSupreme.com
http://www.WatchMojo.com
I guessed Mr. Dell and Rollins’ emails. Incidentally, I guess Mr. Farello, Dell’s VP, US Consumer Electronics and Accessories (with whom I had some exchanges back in the day) is gone:
Delivery to the following recipient failed permanently:
michael_farello@dell.com
Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 9): 501 #5.1.1 bad address michael_farello@dell.com
But, by the looks of it, the emails to Mr. Dell and Rollins did not bounce… I guess their receptionists’ got them. I’m sure they’ll care aplenty.
Oh, if you’re keeping track: $240 for 1 Gig of Ram for a desktop. That was the last Dell product I ever bought. Ever.
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January 6th, 2007 at 7:20 am