Some companies never cease to amaze me. I’ve had my share of bad customer service experiences with Dell (Apple, Seagate, HP too). You can keep track in the Customer Disservice Category…
So, a day after I see a Dell blog make the Top 50 Business Blogs, I read that Dell asked the Consumerist to take down 22 Confessions of a former Dell Sales Manager.
Now here’s the thing, we have plenty of Dell machines at the office, a bunch of Macs too (damn video editors), the last PC I got was a Compaq as a result of me being tired of Dell. I need to buy a new machine for a new employee today, I was actually considering going Dell, and I still might, but now I’m reconsidering because Dell actually emailed the Consumerist to take the post down.
The Consumerist. That’s Gawker Media. Gawker Media is Nick Denton’s company. Do they know Nick?
This is the same bloke who posted about Steve Case’s Facebook Friend Request…
What were they possibly thinking?
Not only it’s so wrong for Dell to do that, but what’s worst is that upon reading the Confessions, I was more willing to buy Dell. Don’t ask why.
That is utterly asinine.
Here’s Dell’s takedown request. Here’s the 22 Confessions. Here’s Dell blog where they talk direct to the client (note to Michael and company at Dell: that’s the forum you should have used to address the 22 Confessions).
Here’s our history (well, partial anyway) of taking on Corporations and Winning.
Update: To Dell’s credit, see both their lead blogger’s response in the comments below, and their “official blog post” here.
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June 17th, 2007 at 12:07 am
Thanks for the honesty.. your post isn’t too far off. Earlier I just updated Direct2Dell with a post that says we blew it. If you want to check it out, take a look here:
http://direct2dell.com/one2one/archive/2007/06/16/18397.aspx
Hopefully,this mistake isn’t big enough to prevent from buying a Dell system for the one you’re considering.
Thanks,
Lionel Menchaca
Digital Media Manager, Direct2Dell