Archive for the 'Customer DisService' Category
The adage is “it’s easier to retain a client than it is to gain a new one”, but the truth is, it’s actually hard to lose a client because consumers aren’t only right, they are lazy. So when a client decides to take his business elsewhere - and follows suit - then the merchant has […]
Subscribe:
Late last year, Friendfinder sold its adult operations to Penthouse for some $300-500M. The deal size was nothing to sneeze at, but the deal came in at a paltry 1x revenues. One reason for this low multiple had to do with the fact that the owner is looking to IPO and wants to […]
Subscribe:
Blockbuster is the latest analog player to suffer from a digital drubbing. Oddly enough, Blockbuster could have used 1 quarter’s worth of sales and bought Netflix long time ago, instead, like many companies that shall remain nameless in post, they went into denial mode. Look at the stock chart since Netflix went public:
Worst of all, […]
Subscribe:
Pretty nice of this site to offer Apple consumers info on options they have to get some of the $200 back, but why should early adopters be entitled to a refund 2 months after they bought an item?
I’m pretty sure the bakery next to our office is selling today’s bread at a discount tomorrow, you […]
Subscribe:
A tale of two different companies:
According to MacWorld:
In an ongoing alteration of the consumer PC landscape, Apple laptop sales have surged to a new all-time high over the past 90 days - up from 12 per cent in June to 17 per cent currently. Apple desktop sales (7 per cent; down from 8 per […]
Subscribe:
I apologize about using the R-word here folks, but that’s pretty much the feeling I got when I clicked on a Business Week article.
The instant the window opened, I got not one, not two, but three painstakingly annoying ads, as identified in green. Note the yellow arrow points to the 2 lines (not even) of […]
Subscribe:
The average life span of a cell phone, in America, is just under two years, and in countries like Asia, it’s about 3 months, or so says Jeremy Toeman, who took a few of the Apple boosters to task for their very bullish calls on Apple’s potential grip on the wireless space.
I commented on some […]
Subscribe:
Some companies never cease to amaze me. I’ve had my share of bad customer service experiences with Dell (Apple, Seagate, HP too). You can keep track in the Customer Disservice Category…
So, a day after I see a Dell blog make the Top 50 Business Blogs, I read that Dell asked the Consumerist to take down 22 […]
Subscribe:
Just a few months ago, we put Apple in the Top 10 High Tech/Web Stocks of Past, Present and Future. Today we’re asking, could Apple’s golden era be over?
Let’s see.
Apple’s iPhone lasts a mere 40 minutes?
Apple TV loses out to XBOX 360?
Apple customer service reminiscent of Dell, Seagate, HP customer service? Yep, maybe even worst.
If there’s […]
Subscribe:
Slowly but surely, our office is converting to Macs. We edit quite a lot of video at WatchMojo.com, and Macs are the way to go, I am told.
Anyway, when I set up the office, I went with Dell. I figured at least the business side of the operation could count on Dell.
I just called Dell […]
Subscribe: